Global workplace experience and facility services company ISS has renewed and expanded its integrated facilities services contract with Virgin Media O2, one of the UK's largest entertainment and telecommunications companies, beginning in Q1 2026. FMJ reported that the new two-year agreement covers a comprehensive range of services across Virgin Media O2's corporate, technical, and retail sites throughout the UK, underscoring the growing strategic importance of long-term IFS partnerships in the facilities management sector.

FMJ reported that the contract scope includes cleaning, security, building maintenance, critical engineering, front-of-house and concierge services, waste management, post and print services, landscaping, sustainability initiatives, and project and communications support.

A dedicated two-year transformation programme forms a core element of the contract, with ISS tasked with delivering financial savings targets across Virgin Media O2 sites while continuing to act as a preferred project partner.

A digitalisation strategy rolled out across the account will further enhance transparency, data visibility, and trust between the two organisations, reflecting the increasing role of technology in modern FM contract delivery.

Scott Davies, CEO of ISS UK & Ireland, said the company looks forward to deepening our collaboration through the transformation programme, leveraging our broad service expertise, project excellence and digital capabilities to deliver sustained value while providing outstanding experiences for their teams and customers.

The renewal builds on a relationship established since 2023, with the expanded scope reflecting Virgin Media O2's confidence in ISS's ability to manage complex, multi-site facilities operations at scale.

The contract demonstrates a broader industry trend towards consolidating FM services under single integrated providers to drive operational efficiency, cost transparency, and service consistency across large estate portfolios.

Discover the full scope of ISS's renewed contract with Virgin Media O2 and its implications for the FM sector.