Customer & Visitor Experience Award

This award recognises the organisation whose facility delivers an outstanding experience for its customers and visitors. This award is open to any organisation, retailers, hotels, hospitals, leisure and visitor attractions, transport hubs, and other public-facing premises, that believes their facility sets the standard for customer and visitor experience in Ireland. Entry is by a 5-page A4 PDF submission; the judges will be looking for clear information backed up by facts that pays particular attention to the criteria listed below.

• Facility Overview: Please provide a brief description of your facility, including its purpose, size, location, and the customers or visitors it serves.
• The Visitor Journey: Describe the experience a customer or visitor has when they arrive, move through, and leave your facility, and what has been done to make this exceptional.
• Role of Facilities Management: Outline how facilities management — whether delivered in-house or by a service provider — contributes to this experience, including standards of cleanliness, presentation, accessibility, wayfinding, and front-of-house service.
• Innovation: Please include details of any unique features, technology, or initiatives that have been introduced to enhance the customer or visitor experience.
• Evidence of Excellence: Provide evidence of customer or visitor satisfaction, such as survey scores, review ratings, footfall or repeat-visit data, or independent recognition.
• Supporting Facts and Statements: Please include any other statements or facts that support your entry, including customer or visitor testimonials where possible.